PRIVACY POLICY
LAST UPDATED: JANUARY 2026
At Provenance, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
INFORMATION WE COLLECT
We collect information you provide directly, including:
- Name, email address, and contact information
- Billing and shipping addresses
- Payment information (processed securely through our payment providers)
- Order history and preferences
- Communications you send to us
We also automatically collect certain information when you visit our website, including IP address, browser type, pages viewed, and referring URL, through cookies and similar technologies.
HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Send marketing communications (with your consent)
- Improve our website and services
- Prevent fraud and ensure security
- Comply with legal obligations
INFORMATION SHARING
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations (shipping, payment processing)
- Professional advisors (lawyers, accountants) as needed
- Law enforcement when required by law
- Business partners with your consent
COOKIES
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, though this may limit certain website functionality.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).
DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.
YOUR RIGHTS
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Restriction of processing
- Data portability
- Objection to processing
DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
INTERNATIONAL TRANSFERS
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable law.
CHILDREN'S PRIVACY
Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
CHANGES TO THIS POLICY
We may update this policy from time to time. We will notify you of significant changes by posting the new policy on our website with a revised "Last Updated" date.
CONTACT US
For questions about this Privacy Policy or to exercise your rights, please contact us at privacy@provenance.com.